Frequently asked questions
How fast are orders processed?
Orders are processed as received. We strive to get your products in your hand as soon as possible, even offering local pick up for those who cannot wait to get started using the HBC OUTDOORS gear.
Can I cancel or make changes to my order after it has been placed?
We try our best to accommodate every customer. If at any time during the process you encounter an issue please give us a call or send an email to firstname.lastname@example.org.
Where is my order?
If your product does not have a tracking number please give us a call or send us an email and we will do everything within our power to find your order.
What methods of payments do you accept?
We accept payments in the form of cash, check, Visa, MasterCard, Discover, American Express, PayPal, Electronic funds transfer, Apple Pay via instant messaging, and other payment applications. If your method of payment is not listed please let us know so that we can remedy.
When will I be charged for my order?
Orders are processed and payment is due at check out unless preplanned invoicing has been established. Ask us how you can participate in the preplanned invoicing process.
How do I use a promo code?
If you have a gift card code you can use it at check out or send us an email and we won’t apply it to your order.
How can I view the status of my order?
You can reach out to us at anytime to find out the status of your order. If your order has a tracking number associated with it you will be able to click on the link for an update.
Can I include a gift receipt with my order?
Gift receipts are not currently available but if you send us an email we will be more than happy to produce one for you so that you can pass on the gift of HBC OUTDOORS gear and apparel.
Do you offer price adjustments?
Our goal is your satisfaction. If for any reason you are not satisfied with the price that you paid send us an email and we will make every effort to accommodate within reason.
How do I know that my information is secure on this site?
A private and secure online shopping experience is our highest priority. We have partnered with wix as our ecommerce solution. Your data is encrypted for extra security and we will never sell any of your information to a 3rd party.
Where do you ship?
We currently ship to the continental United States
How do I determine the cost of shipping my order?
Shipping costs can vary and your item could be eligible for free shipping, ask us how. We will soon include a shipping cost calculator right in your cart for added convenience.
What shipping methods do you offer?
We ship vid Fedex, UPS, and USPS. Drop shipping is in our future. If you’re local to us you can pick your item up just reach out to us and we will work best to accommodate.
How do I exchange or return an item?
Send us an email to email@example.com to discuss. We will accept items in their original and unopened packaging for 14 days for full refund. Thereafter account credit will be given.
When can I expect my refund?
Refunds will be processed the next business day after returned item is in our possession.
Do you have any store locations?
There is no store where you can purchase merchandise. We operate at trade shows and campsites where merchandise can be reviewed, tested, and purchased.
Do you sell gift cards?
We will accept prepayments that can be used towards merchandise. An email will be sent as your gift card specifying amount and gift card #
We ship within 24 hours of the order being processed for in stock items. Special order and out of stock item shipping times will vary. Expedited shipping can be purchased for an additional charge on your order.